Shipping policy

Rea Rae Shipping Policy

Thank you for shopping with Rea Rae! We strive to make your shopping experience seamless, from browsing our collection to receiving your order. Below, you’ll find all the details about our shipping process, delivery times, and policies.

1. Shipping Locations

We currently ship to the following regions:

  • United States (including Alaska and Hawaii)

  • Canada

If your country is not listed, please contact us at support@rearae.com to inquire about availability.

2. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • Orders placed after 2:00 PM EST will be processed the next business day.

3. Shipping Options & Delivery Times

We offer the following shipping options:

Shipping Method Delivery Time Cost
Standard Shipping 5-7 business days Free on orders over $50
Expedited Shipping 2-3 business days $9.99
Express Shipping 1-2 business days $19.99

Delivery times are estimates and may vary depending on your location and carrier delays.

4. International Shipping

  • Delivery Time: 7-14 business days (depending on destination).

  • Customs & Duties: International customers are responsible for any customs fees, taxes, or import duties. These charges are not included in the order total and are determined by your local customs office.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your order using the link provided in the email or by visiting the carrier’s website.

6. Shipping Restrictions

  • We are unable to ship to PO Boxes or APO/FPO addresses.

  • Some remote or rural areas may experience longer delivery times.

7. Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or refusal of customs fees), we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Stolen Packages

Rea Rae is not responsible for lost or stolen packages confirmed to be delivered by the carrier. Please ensure your shipping address is accurate and secure. If you suspect your package has been stolen, contact your local authorities.

9. Returns & Exchanges

If you need to return or exchange an item, please refer to our Return Policy for details. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team at:

Additional Notes:

  • During peak seasons (e.g., holidays), processing and delivery times may be longer than usual.

  • We are not responsible for delays caused by carriers or unforeseen circumstances (e.g., weather, natural disasters).